With limited exceptions, valid returns are refunded in the form of store credit. Damaged/defective items will be subject to an exchange if in stock.
We do not provide cash refunds. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.
All store credit, and/or exchanges that are due will be issued after receiving the returned items.
All final sale items are marked as such and cannot be returned for store credit.
Please check the link to the size chart on the product page or email us if you have any questions regarding sizing before you order.
We will provide you with a return shipping label so you do not have to pay for return shipping.
The following items are considered "Final Sale" and cannot be exchanged in-store:
- Halloween costumes
- Holiday collection
We are not liable for any packages that may become lost or stolen in-transit.
If the tracking information says "Delivered" but you still do not see your package, please contact USPS. We cannot offer a refund or free replacement for any delivery issues.
Please make sure you enter the correct address at checkout.
We do not ship outside of the US and Canada. If you live outside of these countries we recommend using a forwarding service such as Shipito to use for your order.
No changes can be made after orders have been shipped.
You must return the item before receiving a refund or store credit. We will provide a return shipping label so you don't have to pay for the return shipping.
Please do not file a claim or dispute through PayPal or your bank without first contacting us.
It is our goal to provide you with the highest level of customer service and satisfaction and escalating a situation to such extremes without contacting us first will only result in delays of a conflict resolution.
To start a return please Contact Us with your order number.